Senior ServiceNow CSM Developer - Custom Application Expert

Job Summary The ideal candidate will possess a strong background in ServiceNow CSM development, with expertise in custom application development and portal development. Key responsibilities include designing, coding, and troubleshooting applications within the ServiceNow platform, as well as managing the platform and infrastructure to ensure smooth operation of Customer Service Management processes.

About This Role This is an exciting opportunity for a skilled ServiceNow CSM developer to join our team. As a key member of our agile-based execution model, you will be responsible for developing and implementing ServiceNow CSM solutions in alignment with client needs, leading technical solution design sessions, and contributing to process improvement and documentation within the CSM domain.

Key Responsibilities

• Develop and implement ServiceNow CSM solutions in alignment with client needs.
• Lead technical solution design sessions and contribute to process improvement and documentation within the CSM domain.
• Design, code, and troubleshoot applications within the ServiceNow platform, focusing on CSM modules.
• Manage the platform and infrastructure, ensuring the smooth operation of Customer Service Management processes.
• Provide advanced support for ServiceNow CSM, including troubleshooting, bug fixes, and root cause analysis.

Technical Requirements The ideal candidate should have a strong background in ServiceNow CSM development, with expertise in the following areas:

• UI Pages/Macros, Menus, Workspace, Workflows, Flow designers, Flow Actions, Integration Hub, Spokes, REST/SOAP API Solutioning.
• Service Catalogue, Knowledge Management, Scoped Applications.
• Reporting & Performance Analytics.
• Service Portal with JavaScript, Bootstrap, HTML, Server-Side Scripting & Style Sheets.
• Application Development on ServiceNow, App Designer, Application Scope Access Controls.
• UI Scripts, UI Policies, UI Policy Actions, Variables, Variable Sets, Business Rules, Script Includes, Glide System, Glide AJAX.

Personality Requirements The successful candidate should be self-driven, able to work independently with minimal dependency on other team members, and possess excellent English communication skills in both verbal and written formats. Additionally, they should be familiar with Agile project execution methodologies and ceremonies, as well as overall development processes and quality processes followed within development processes.

Mandatory Skills

• Custom App Development.
• Service Now Portal Development.

Location PAN India.