ServiceNow Technical Consultant (SPM)

Role : ServiceNow Technical Consultant (SPM) Location: Remote Time zone: CST or MST as after this project, candidates may need to work EST Duration: December 2025 with the probability of extension

Project description: We have completed 2 phases with CalOptima, with 2 additional phases taking us through the end of the year. We have implemented timecards and resource assignment will go live on July 1. We are expanding to project/portfolio management and financials. Consultants must be able to speak to what other companies are doing from other SPM projects they have worked on. Consultant should be able to speak to what needs to be done at the client as well as to the platform. Strong communication skills are required. Video interviews required as are a summary write up on the candidate. Include LinkedIn profile link Resumes should not exceed 4 pages CURRENT SERVICENOW CERTIFICATIONS ARE REQUIRED (CSA and SPM) AND WILL BE VALIDATED ON THE SERVICENOW WEBSITE.

Job Description We are seeking a ServiceNow Technical Consultant for SPM. This is a 100% US-based remote opportunity. CAI is seeking a trained and certified ServiceNow Professional with experience in SPM. All work will be completed in ServiceNow and will require experience with the ServiceNow Create methodology using SDLC and PPM for all project status, requirements, story management and testing. Interacting daily within ServiceNow to manage stories, customer incidents and requests related to the build and implementation of ServiceNow Applications, Modules, etc. The initial project will involve expanding SPM including Project and Portfolio Management and Financials. Candidates must be able to speak to what the client needs to do based on prior engagements. This project will be based in PST. Candidates based in CST and MST are desired.

What Youll Do Deliver end-to-end automated solutions which include technical implementation of the ServiceNow Platform, Core System, and Applications Implement IT Infrastructure Library (ITIL)-based workflow customization, ticketing, process automation, report development, dashboard creation, and system configurations Implement Project Management Professional (PMP)-based system configurations in ServiceNow including program, portfolio and project tasks as well as settings and data for timecards, resource assignments and financial project reporting Guide clients towards out-of-the-box features and best practices When needed, apply Agile software development practices for customizations to the platform Organize and prioritize development effort, interfacing with vendors and management, and potentially coordinating effort of additional administrators Consider dependencies, relationships, and integration points to ensure proper solution integration with other systems when applicable Effectively manage and execute high level tasks assigned via 'stories' Assists junior analysts through project(s) lifecycles Manage work against demanding timelines Communicate professionally and effectively, through verbal and non-verbal methods with business professionals and clients daily

What Youll Need Required: Deep functional and technical knowledge of the ServiceNow SPM module and demonstrable experience with ServiceNow platform navigation, administration, configuration, and scripting 5+ years of ServiceNow Development Hands-on experience with Strategic Portfolio Management (SPM) Solid experience with integration. Current ServiceNow Certified System Administrator (CSA) is required Current ServiceNow Certified Implementation Specialist Strategic Portfolio Management (CIS-SPM) is required Background in either software development or IT Service management Understanding of ITIL concepts and IT Service Management (ITSM) practices and procedures Understanding of Project Portfolio Management (PPM) practices and procedures Understanding of Agile based approach to software development (SCRUM experience a plus) Ability to work remotely and largely unsupervised, and to deliver to written requirements Effective communication skills via verbal and non-verbal methods Strong attention to detail Problem solving ability Flexible and the ability to manage multiple projects concurrently

Preferred: Ability to architect, develop and convert customers legacy solutions into ServiceNow is a plus ITIL v4 certification

Thanks and Regards

Sai Kumar| Team Lead | Thoughtwave Software and Solutions Inc 314 N. Lake St, Suite 6, Aurora IL 60506 Email: Direct: Ext # 119 | Fax:

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