Principal Platform Architect Strat Tech East and West

Job Title: Principal Platform Architect Servicenow's Customer Outcomes team collaborates with customers to achieve their business outcomes by providing customer success services. The team accelerates the adoption of the Servicenow platform, enabling faster value realization, cost reduction, and risk mitigation. The Role: The Customer Outcomes Platform Architect is an advisory role responsible for helping customers establish a robust technical foundation in the Servicenow Platform and design solutions that drive business outcomes. This includes establishing best practices around instance strategy, technical governance, core data, integrations, and platform health. An ideal candidate has experience as an enterprise architect with a successful track record in management consulting, professional services, or cloud software, focusing on technology strategy, governance, data, and solution design. Responsibilities include developing strong relationships with C-suite and business leaders to understand client vision and digital transformation journey, translating business objectives into outcomes via a visual customer roadmap. The ideal candidate will engage with customer architecture teams to analyze and translate business and technical requirements into architectural blueprints to achieve complex objectives. They will position Servicenow as the system of action to enable the digital transformation roadmap. Key responsibilities also include ensuring platform health by reviewing and guiding remediation of configurations and customizations that do not align with best practices. Requirements: Candidates should have management consulting experience, preferably with Big 4, strategy firms, OEM software, or cloud companies. At least 3 years in leadership roles within top-tier management consulting focusing on digital, SaaS, or enterprise software. Experience as an enterprise or solution architect, including data modeling, security, integrations, and configuration management. Experience with cloud-based systems like Salesforce, Workday, AWS, Azure, or Oracle Cloud is preferred; 1-2 years of Servicenow platform experience is desirable but not mandatory.