Servicenow Desktop Support

Must Have Skills –

Skill 1 – Yrs of Exp – Desktop support

Skill 2 – Yrs of Exp – ITIL

Skill 3 – Yrs of Exp – Windows system admin

Good To have Skills –

Skill 1 – Yrs of Exp – Servicenow

Skill 2 – Yrs of Exp – Good communication

Skill 3 – Yrs of Exp – Windows/Mac, Android/ios

Onsite technical support for hardware, software, and user environment issues.

• Provide advanced technical support for client-issued laptops (including peripherals like printer, scanner), including hardware and software troubleshooting, as well as resolution of escalated service requests and incidents.

• Coordinate and execute onboarding setup, including hardware configuration and first-day login readiness, covering user provisioning and system access.

• Manage mobile device enrollment, configuration, and compliance through approved Mobile Device Management (MDM) platforms.

• Oversee the packaging, shipping, and tracking of IT assets to remote or new employees in coordination with logistics partners.

• Network connectivity troubleshooting at the endpoint

• Travel to remote offices as needed on Customer Leadership Teams demand

• Provide white glove support.

• Document resolutions and contribute to the knowledge base for continuous service improvement.